Returns & Refunds Policy

Thank you for shopping with us. We take pride in providing high-quality animated digital invitations that cater to your special events and celebrations. Please read our policy carefully to understand our stance on refunds and returns.

Due to the nature of our products being animated digital invitations, we do not provide refunds. All sales are final. This policy is in place because once a digital product has been delivered, it cannot be returned or undone.

1. Defective Products:
   
   • If you receive a defective or corrupted file, please contact us within 7 days of purchase.
   • Provide a detailed description of the issue and attach any relevant screenshots or error messages.
   • We will assess the situation and provide a corrected file at no additional cost.

1. Non-Delivery of the Product:
   
   • If you do not receive your digital invitation within the expected delivery time, please check your spam or junk folder.
   • If the product is not found, contact us immediately to resolve the issue.
   • We will verify the order status and re-send the invitation if necessary.

1. Customization Errors:
   
   • If there is an error in the customization that was made by us (e.g., incorrect names, dates), notify us within 7 days.
   • Provide the correct details and we will rectify the mistake promptly.

To request support or report an issue, please follow these steps:

1. Contact Us: Email us at hello@invitationsrus.com with the subject line "Support Request: [Order Number]".
2. Provide Details: Include your order number, a description of the problem, and any supporting documentation or screenshots.
3. Response Time: We aim to respond to all support requests within 48 hours.

• Final Sale: All purchases are final and non-refundable, except in the case of the exceptions mentioned above.
• File Formats: Ensure that you have the necessary software and devices to open and use the digital invitations. We are not responsible for incompatibility issues.

By purchasing our digital invitations, you agree to this Refunds and Return Policy. We appreciate your understanding and cooperation.

For any questions or concerns regarding this policy, please contact us at hello@invitationsrus.com or alternatively +61 0412 126 994

.

Thank you for choosing our animated digital invitations!

Sincerely,

Invitations R US

Newcastle, NSW Australia

www.invitationsrus.com